Complaints Procedure

Step 1 - Contact us

Email info@theauditshield.com or call +44 7585 508863. We acknowledge within 2 working days and aim to resolve within 10 working days.

AuditShield Limited, Office 17, Claremont Business Centre, Surbiton KT6 4QU

Step 2 - Formal complaint

Submit in writing to info@theauditshield.com marked “Formal Complaint”. Please include:

• 1Your name and contact details
• 2The nature of your complaint and the service it relates to
• 3The dates the services were provided
• 4What outcome you are seeking
• 5Copies of any relevant correspondence

We will acknowledge your formal complaint within 2 working days and provide a written response within 20 working days.

Separately instructed immigration advice

If the issue relates to separately instructed regulated immigration advice, we will signpost you to the appropriate complaints route for that separate instruction. AuditShield cannot overturn Home Office decisions, UKVI outcomes or sponsor licence suspension/revocation decisions. Our complaints procedure covers the quality of services provided - not the outcome of any Home Office process.